Privacy Policy 

Introduction

Serenity Signature Health (“Company”, “we”, “our”, or “us”) is committed to safeguarding the privacy of our patients, clients, and website visitors. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit https://serenitysignaturehealth.org/ (the “Site”). 

By using our website or engaging with our services, you agree to the terms outlined in this Privacy Policy. 

1. Information We Collect 

a. Personal Information

When you submit a form, sign up for services, or contact us, we may collect: 

  • Your full name  
  • Email address  
  • Phone number  
  • Mailing address  
  • Insurance details (if applicable)  
  • Health-related information voluntarily shared via forms or messages  
  • Emergency contact (if submitted)  

🔐 We treat all health-related information with strict confidentiality in alignment with HIPAA standards. 

b. Automatically Collected Data 

We may collect non-identifiable data such as: 

  • IP address  
  • Browser type and device information  
  • Pages visited and browsing time  
  • Referring website  
  • General location data (based on IP)

This data helps us improve user experience and protect the integrity of our website. 

2. How We Use Your Information 

We use your information for the following purposes: 

  • Responding to inquiries or appointment requests  
  • Providing personalized mental health and wellness services  
  • Sending appointment reminders or administrative notices  
  • Improving website performance and usability  
  • Ensuring compliance with legal and medical regulations  
  • Sending health-related updates or newsletters (only with consent) 

3. HIPAA Compliance & Patient Confidentiality 

As a healthcare organization, Serenity Signature Health adheres to the Health Insurance Portability and Accountability Act (HIPAA) to ensure the protection of medical information. We will never share your personal health information (PHI) without proper authorization unless:

  • Required by law or court order 
  • Necessary for emergency treatment  
  • Used for internal healthcare operations

All patient data is stored securely and accessed only by authorized personnel. 

4. Sharing of Information 

We do not sell, rent, or trade your personal information. However, we may share limited data with: 

  • Authorized third-party service providers (e.g., appointment booking systems, payment gateways)  
  • Healthcare partners or counselors involved in your treatment (with consent)  
  • Government or regulatory agencies when legally required

Each third party is contractually obligated to protect your information. 

5. Data Security 

We employ strong administrative, technical, and physical safeguards to protect your data. This includes: 

  • Encrypted data transmission via SSL  
  • Secure servers and HIPAA-compliant systems  
  • Access controls and audit trails 
    Despite our best efforts, no method of transmission over the Internet is 100% secure. 

6. Cookies and Analytics 

We may use cookies and third-party analytics tools (like Google Analytics) to collect aggregate usage data. These tools help us understand: 

  • Which pages are most visited  
  • How users interact with the website  
  • Device/browser types used 

You may disable cookies through your browser settings, although this may impact functionality. 

Our website may include links to other health-related resources or partner websites. We are not responsible for their privacy practices. We recommend reviewing their policies before sharing any information. 

8. Children’s Privacy 

Our website and services are not intended for individuals under 13 years of age. We do not knowingly collect data from minors. If we discover such data has been collected, we will delete it promptly. 

9. Your Rights 

You have the right to: 

  • Access or review the personal information we hold  
  • Request corrections to inaccurate data  
  • Withdraw consent for non-essential communications  
  • Request deletion of data (subject to legal and clinical exceptions) 

To exercise these rights, please contact us using the details below. 

Contact Us 

If you have any questions or concerns about this Privacy Policy, your personal data, or how we maintain confidentiality, please reach out to: 

Serenity Signature Health 

📍 308 Autumn Wind Ct, Bolingbrook, IL 60440 
📞 815-446-1045   
📧 info@serenitysignaturehealth.org
🌐 https://serenitysignaturehealth.org/